It is our mission to consistently improve and enhance the health benefit account experience for employers, administrators and employees. As such, OneBridge Benefits looks to save everyone time and costs.

One of the obstacles OneBridge looks to overcome for health benefit account participants is quicker, easier access to funds. Enter the OneBridge Visa® Benefits Card, which provides a payment method that avoids the time it takes to file a claim and receive reimbursement.

Stacked Accounts

The OneBridge Visa® Benefits Card makes it easy for you to access funds from any of your OneBridge-administered health benefit accounts, including Health Reimbursement Arrangement (HRA), Limited HRA, Health Flexible Spending Account (FSA), Limited Purpose Health FSA and Dependent Care FSA.

A Smarter Solution

If you have more than one account attached to your OneBridge Visa® Benefits Card, you don’t need to worry about specifying which account should be used when you swipe your card. The OneBridge card automatically manages this expense to account association on your behalf.

Not only does the OneBridge card know which account or accounts can be used based on the expense type, but it can also manage to a specific ordering process to help ensure that the best account is being used first. An example would be to use the participant’s FSA account before their HRA account for the same qualified expense, such that the risk of losing any unused FSA funds by the end of the plan year is mitigated.

Additionally, the OneBridge card offers participants a convenient “recurring payment” feature. With this feature, participants only need to submit documentation once upfront and future transactions for the same dollar amount from the same provider or merchant are automatically substantiated.

What Else Can the Debit Card Be Used For?

You can use your OneBridge Visa® Benefits Card for prescription medications, office copays, lab work visits, hospital stays, dental and vision exams, and several other health-related expenses. You can even use the card to pay for over-the-counter medicines. Just be sure that your doctor prescribes them to you and the medication is filled through a pharmacy to ensure the proper IRS documentation.

Additionally, the card can be used for eligible dependent care services, which were provided by a valid merchant.

Supporting Documentation

At times, additional supporting documentation is required to verify that the expense paid for using your benefits card was eligible, so it’s important to save your receipts.

An Explanation of Benefits (EOB) from your insurance provider usually works best as it has all of the information required to substantiate the expense; however, if you’re unable to get an EOB, please be sure to get a detailed receipt from your merchant or provider that includes the following five items:

  • Name of person who received the service;
  • Date of service or the date the item was purchased;
  • Type of service provided, or the description of item purchased;
  • Name of the service provider (doctor, pharmacy, hospital, etc.);
  • Amount of expense (after insurance, if applicable).

Should supporting documentation be required, rest assured, we’ll let you know. Thereafter, you can easily and quickly submit your supporting documentation by using the OneBridge Portal or mobile applications.

Ongoing Customer Service

The OneBridge Visa® Benefits Card comes with outstanding customer service and support. To get answers to all of the frequently asked questions surrounding the OneBridge Visa® Benefits Card, please contact us.