OneBridge takes the protection of your private information very seriously. Listed below are several of the safeguards, which are in place to keep your information safe. In order to maintain the highest level of security, we cannot disclose all of our protective measures. However, after reading the points below, we hope you are confident that your information will be secure.
Proactive Measures We Take
- We use hardware and software firewall mechanisms to protect our system and the information it stores. Firewall protection “closes” non-essential channels of communication between our networks and the internet.
- Access and use of our system is limited per each user, based on specific job function and duties.
- Your information is shared only with our Business Associates or as required by law. Business Associates are contracted entities or individuals who assist in delivering the OneBridge product. Business Associates are required to protect your information and follow the same compliance standards as OneBridge Benefits. Further, your information is used only as permitted by law and to the minimum extent necessary.
- Personal data stored in our system is encrypted. If any person were to inappropriately gain access to our system, they would not be able to decipher information such as your Social Security number, bank account and routing numbers, password, etc. Also, please note that additional security controls are in place that help prevent unauthorized access.
- 24×7 monitoring and protection. All systems and devices utilize advanced protection mechanisms and are monitored 24×7 by security professionals.
- We encrypt email and other electronic communication that contains protected health information (PHI) or other sensitive information from the Plan to you, your employer, or the Plan’s Business Associates as required by law.
- We conduct periodic network and system scans using tools designed to identify threats or weaknesses that require fixing.
- Educated employees. HIPAA privacy and cybersecurity awareness training are required for all OneBridge personnel, regardless of their role.
- Secure account access using Multi-Factor Authentication (MFA) for added protection.
